Application of ChatGPT in Improving Customer Sentiment Analysis for Businesses
Published in Jurnal Teknologi Dan Sistem Informasi Bisnis • Jul 10, 2023
Authors:,,
Frans Sudirjo
Karno Diantoro
Jassim Ahmad Al-Gasawneh
Abstract
In the contemporary era of digitization, prosperous enterprises exhibit a keen interest in the feedback and perceptions of their customers regarding the products or services they provide. The analysis of customer sentiment, which entails comprehending and construing customer emotions and viewpoints,...
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