The Influence of the Morale and the Commitment of Administration Staff Towards the Organizational Citizenship Behavior and its Impact Towards Service Quality Performance at Private Universities in Surabaya-Indonesia

Pantja Djati, Sundring; Adiwijaya, Michael

doi:10.9744/jmk.11.1.pp

Public

The Influence of the Morale and the Commitment of Administration Staff Towards the Organizational Citizenship Behavior and its Impact Towards Service Quality Performance at Private Universities in Surabaya-Indonesia

Published in Jurnal Akuntansi dan Keuangan (Institute of Research and Community Outreach Petra Christian University) • Dec 11, 2009

Authors:

Sundring Pantja Djati

Michael Adiwijaya

Abstract

The purposes of this research are to analyze the influence of the employee morale and the commitment towards the Organizational Citizenship Behavior (OCB) and its influence towards the quality of service performances.The population of this research is divided into two parts, firstly the administrati...

Subject

Organizational citizenship behavior

Organizational commitment

Quality (philosophy)

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