Interpreter Use and Satisfaction With Interpersonal Aspects of Care for Spanish-Speaking Patients

W. Baker, David; P. Hayes, Risa; Puebla Fortier, Julia

doi:10.1097/00005650-199810000-00004

Public

Interpreter Use and Satisfaction With Interpersonal Aspects of Care for Spanish-Speaking Patients

Published in Medical Care • Oct 1, 1998

Authors:

David W. Baker

Risa P. Hayes

Julia Puebla Fortier

Abstract

OBJECTIVES: Many patients have limited English proficiency and require an interpreter. The authors evaluated the effect of current interpreting practices on Spanish-speaking patients' satisfaction with the patient-provider relationship. METHODS: A cross-sectional survey was conducted of 457 patients...

Subject

Interpreter

Patient satisfaction

Interpersonal communication

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