Do patients' perceptions exceed their expectations in private healthcare settings?

Mohd Sukı, Norazah; Chiam Chwee Lian, Jennifer; Mohd Sukı, Norbayah

doi:10.1108/09526861111098238

Public

Do patients' perceptions exceed their expectations in private healthcare settings?

Published in International Journal of Health Care Quality Assurance • Dec 25, 2010

Authors:

Norazah Mohd Sukı

Jennifer Chiam Chwee Lian

Norbayah Mohd Sukı

Abstract

PURPOSE: The purpose of this paper is to investigate whether patients' perceptions exceed expectations when seeking treatment in private healthcare settings in the Klang Valley Region of Malaysia. DESIGN/METHODOLOGY/APPROACH: A survey was conducted among 191 patients in the Klang Valley Region of Ma...

Subject

SERVQUAL

Courtesy

Health care

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