EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

H. Nishii, Lisa; P. Lepak, David; Schneider, Benjamin

doi:10.1111/j.1744-6570.2008.00121.x

Public

EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION

Published in Personnel Psychology • Sep 1, 2008

Authors:

Lisa H. Nishii

David P. Lepak

Benjamin Schneider

Abstract

The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make about the reasons why management adopts the HR practices that it does have consequences for their attitudes and behaviors, and ultimately, unit performance. Drawing on the strategic HR...

Subject

Attribution

Psychology

Organizational citizenship behavior

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