Strategic Management at the Pennsylvania Department of Transportation: A Results-Driven Approach

H. Poister, Theodore; L. Margolis, David; Zimmerman, D.E.

doi:10.3141/1885-09

Public

Strategic Management at the Pennsylvania Department of Transportation: A Results-Driven Approach

Published in Transportation Research Record Journal of the Transportation Research Board • Jan 1, 2004

Authors:

Theodore H. Poister

David L. Margolis

D.E. Zimmerman

Abstract

In 1982, the Pennsylvania Department of Transportation (PennDOT) became one of the first transportation agencies to introduce strategic management as an operating principle. PennDOT's process includes an agency strategic agenda that is developed every 4 years under the guidance of a strategic manage...

Subject

Balanced scorecard

Strategic planning

Strategic control

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