An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

Ali, Faizan; Amin, Muslim; Çobanoğlu, Cihan

doi:10.1080/19368623.2015.1019172

Public

An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

Published in Journal of Hospitality Marketing & Management • Apr 27, 2015

Authors:

Faizan Ali

Muslim Amin

Cihan Çobanoğlu

Abstract

This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three...

Subject

Hospitality industry

Marketing

Business

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