IMPACT OF EXCHANGE VARIABLES ON EXIT, VOICE, LOYALTY, AND NEGLECT: AN INTEGRATIVE MODEL OF RESPONSES TO DECLINING JOB STATUS SATISFACTION.

E. Rusbult, Caryl; Farrell, Dan; Rogers, Glen; G. Mainous, Arch

doi:10.2307/256461

Public

IMPACT OF EXCHANGE VARIABLES ON EXIT, VOICE, LOYALTY, AND NEGLECT: AN INTEGRATIVE MODEL OF RESPONSES TO DECLINING JOB STATUS SATISFACTION.

Published in Academy of Management Journal • Sep 1, 1988

Authors:

Caryl E. Rusbult

Dan Farrell

Glen Rogers

Abstract

This research offers a new theory predicting the effects of three exchange variables, job satisfaction, investment size, and quality of alternatives, on four general responses to dissatisfaction—exit, voice, loyalty, and neglect. Three studies designed to test model predictions' received good suppor...

Subject

Loyalty

Neglect

Psychology

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