Development and validation of the Emotional Labour Scale

M. Brotheridge, Céleste; T. Lee, Raymond

doi:10.1348/096317903769647229

Public

Development and validation of the Emotional Labour Scale

Published in Journal of Occupational and Organizational Psychology • Sep 1, 2003

Authors:

Céleste M. Brotheridge

Raymond T. Lee

Abstract

This paper describes the development and validation of the Emotional Labour Scale (ELS) as tested on samples of 296 and 238 respondents. The ELS is a 15‐item self‐report questionnaire that measures six facets of emotional display in the workplace, including the frequency, intensity and variety of em...

Subject

Psychology

Discriminant validity

Confirmatory factor analysis

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