How valid and reliable are patient satisfaction data? An analysis of 195 studies

Sitzia, John

doi:10.1093/intqhc/11.4.319

Public

How valid and reliable are patient satisfaction data? An analysis of 195 studies

Published in International Journal for Quality in Health Care • Aug 1, 1999

Authors:

John Sitzia

Abstract

OBJECTIVE: To assess the properties of validity and reliability of instruments used to assess satisfaction in a broad sample of health service user satisfaction studies, and to assess the level of awareness of these issues among study authors. DESIGN: Examination and analysis of 195 papers published...

Subject

Construct validity

Reliability (semiconductor)

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