The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Song, Hummy; L. Tucker, Anita; L. Murrell, Karen

doi:10.1287/mnsc.2014.2118

Public

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Published in Management Science • May 28, 2015

Authors:

Hummy Song

Anita L. Tucker

Karen L. Murrell

Abstract

We conduct an empirical investigation of the impact of queue management on patients’ average wait time and length of stay (LOS). Using an emergency department’s (ED) patient-level data from 2007 to 2010, we find that patients’ average wait time and LOS are longer when physicians are assigned patient...

Subject

Emergency department

Queue

Queueing theory

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