Customer Experience Creation: Determinants, Dynamics and Management Strategies

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Customer Experience Creation: Determinants, Dynamics and Management Strategies

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Shared by NobleBlocks on Jan 14, 2009 • 12:00 AM UTC

Authors:

Peter C. Verhoef

,

Katherine N. Lemon

,

A. Parasuraman

Subject

Customer experience

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Publication Date: Jan 14, 2009 • 12:00 AM UTC

NobleID:w1/20260526/17432808

DOI:10.1016/j.jretai.2008.11.001

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