Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Dickman Portz, Jennifer; A. Bayliss, Elizabeth; Bull, Sheana; S. Boxer, Rebecca; B. Bekelman, David; Gleason, Kathy; J. Czaja, Sara

doi:10.2196/11604

Public

Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study

Published in Journal of Medical Internet Research • Jan 23, 2019

Authors:

Jennifer Dickman Portz

Elizabeth A. Bayliss

Sheana Bull

Abstract

BACKGROUND: Patient portals offer modern digital tools for older adults with multiple chronic conditions (MCC) to engage in their health management. However, there are barriers to portal adoption among older adults. Understanding portal user interface and user experience (UI and UX) preferences of o...

Subject

Patient portal

Qualitative research

Psychology

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