Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Taufik, Nursyuhada; Hafiz Hanafiah‬, Mohd

doi:10.1016/j.heliyon.2019.e02960

Public

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Published in Heliyon • Dec 1, 2019

Authors:

Nursyuhada Taufik

Mohd Hafiz Hanafiah‬

Abstract

PURPOSE: The purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study ...

Subject

Interactive kiosk

Structural equation modeling

Usability

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