Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality

Christou, Prokopis; Simillidou, Aspasia; C. Stylianou, Maria

doi:10.1108/ijchm-05-2020-0423

Public

Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality

Published in International Journal of Contemporary Hospitality Management • Oct 22, 2020

Authors:

Prokopis Christou

Aspasia Simillidou

Maria C. Stylianou

Abstract

Purpose Amidst the COVID-19 outbreak, service organizations rushed to deploy robots to serve people in quarantine, again igniting the ongoing dispute regarding robots in tourism. This study aims to investigate tourists’ perceptions regarding the use of robots and, more specifically, anthropomorphic ...

Subject

Tourism

Robot

Hospitality

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