The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania

Gabriela Baicu, Claudia; Petronela Gârdan, Iuliana; Adrian Gârdan, Daniel; Epuran, Gheorghe

doi:10.2478/mmcks-2020-0031

Public

The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania

Shared by NobleBlocks on Oct 1, 2020 • 12:00 AM UTC

Authors:

Claudia Gabriela Baicu

Iuliana Petronela Gârdan

Daniel Adrian Gârdan

Abstract

Abstract The pandemic COVID-19 has severely affected the global economy. The strict lockdown measures have also changed the daily live, including consumer behavior in retail banking. In this context, the purpose of this paper is to investigate the impact of the COVID-19 crisis on consumer behavior i...

Subject

Business

Retail banking

Mobile banking

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