Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard

A. Malina, Mary; H. Selto, Frank

doi:10.2308/jmar.2001.13.1.47

Public

Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard

Published in Journal of Management Accounting Research • Jan 1, 2001

Authors:

Mary A. Malina

Frank H. Selto

Abstract

This paper reports evidence on the effectiveness of the Balanced Scorecard (BSC) as a strategy communication and management-control device. This study first reviews communication and management control literatures that identify attributes of effective communication and control of strategy. Second, t...

Subject

Balanced scorecard

Management control system

Process management

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