Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Tri Prasetyo, Yogi; Tanto, Hans; Mariyanto, Martinus; Hanjaya, Christopher; Nayat Young, Michael; Fadil Persada, Satria; Ardiansyah Miraja, Bobby; Agung Ngurah Perwira Redi, Anak

doi:10.3390/joitmc7010076

Public

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Published in Journal of Open Innovation Technology Market and Complexity • Feb 26, 2021

Authors:

Yogi Tri Prasetyo

Hans Tanto

Martinus Mariyanto

Abstract

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COV...

Subject

Usability

Pandemic

Loyalty

Finding related papers...

Discussions

(0)

No comments yet

Be the first to share your thoughts!