Developing the People’s Experience Survey (PES): a mixed-methods study updating a patient-reported experience measure (PREM) for use in any healthcare setting across Wales

Withers, Kathleen; H. Palmer, Robert; Waddington, Hawys; South, Kathryn; A. Lewis, Judith; Desir, Richard

doi:10.1136/bmjopen-2025-100201

Public

Developing the People’s Experience Survey (PES): a mixed-methods study updating a patient-reported experience measure (PREM) for use in any healthcare setting across Wales

Published in BMJ Open • Nov 1, 2025

Authors:

Kathleen Withers

Robert H. Palmer

Hawys Waddington

Abstract

OBJECTIVES: To develop and validate a bilingual experience survey for use in any NHS healthcare setting, to support service improvement. DESIGN: A prospective mixed-methods study. SETTING: Any healthcare setting in NHS Wales including primary, secondary, urgent and planned care. PARTICIPANTS: An opp...

Subject

Medicine

Measure (data warehouse)

Health care

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